cve999 Privacy Policy
Your personal information is completely safe with us. Learn in detail in this policy how cve999 collects, stores, and protects your information.
Last Updated: January 2026. This privacy policy applies to all services and platforms of cve999.
Table of Contents
Introduction
cve999 (https://cve999.cam) is a safe and reliable online gaming platform for players in Bangladesh. We place the highest importance on the privacy of our users and believe that every individual has the right to have their personal information kept secure.
This privacy policy ("Policy") explains how cve999 collects your personal information, the purposes for which it is used, how long it is retained, and how that information is kept secure. This policy applies to our website, mobile platform, and all related services.
By using cve999's services, you are agreeing to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our platform and contact us.
This policy is written in Bengali and has been prepared in accordance with the applicable laws and regulations of Bangladesh. We may update this policy periodically as we improve our services. We will notify users appropriately of any changes.
Information We Collect
cve999 collects information across various categories. A detailed description of the information collected is provided below:
2.1 Registration and Account Information
When you open an account with cve999, we collect the following information:
- Your full name and username
- Email address
- Date of birth (for age verification)
- Residential address
- Password (stored in encrypted form)
2.2 Identity Verification (KYC) Information
To ensure responsible gaming policy and security, we may collect the following information during identity verification:
- National ID (NID) or passport copy
- Driving license or other government-issued ID
- Proof of address documents (utility bill or bank statement)
- Selfie or facial verification image
2.3 Financial Transaction Information
To process deposits and withdrawals, we record the following information:
- Payment method (bKash, Nagad, Rocket, Upay, bank transfer)
- Transaction amount and time
- Transaction ID and reference number
- Mobile banking account number (partial, not full)
2.4 Gaming Activity Information
To improve your gaming experience, we collect the following information:
- Play history and preferred games
- Betting patterns and session duration
- Bonus usage and promotional participation
- VIP level and reward points
2.5 Technical Information
The following technical information is collected automatically while using our platform:
- IP address and device identity
- Browser type, version, and operating system
- Login time, session information, and access logs
- Information obtained from cookies and similar tracking technologies
Purpose of Using Information
cve999 uses your personal information for the following legitimate purposes:
3.1 Service Delivery and Operation
- Creating, managing, and verifying your account
- Processing deposits, withdrawals, and transactions
- Operating gaming services and confirming game results
- Providing promotions, bonuses, and rewards
- Ensuring cve999 Login and account security
3.2 Compliance with Legal Obligations
- Identity verification and age confirmation (21+ years)
- Compliance with anti-money laundering (AML) regulations
- Detecting and preventing fraud and illegal activities
- Compliance with audit and accounting regulations
3.3 Service Quality Improvement
- Improving platform performance and user experience
- Resolving technical issues and fixing bugs
- Providing customized content based on user preferences
- Testing new games and features
3.4 Communication and Support
- Providing 24/7 customer service and live chat support
- Sending important account-related notifications
- Security alerts and transaction confirmations
- Updates on promotional offers and bonuses (with your consent)
Cookies and Tracking Technologies
The cve999 website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help our website remember your preferences and session information.
4.1 Types of Cookies
- Essential Cookies: Required for login sessions, security, and core platform functionality. Without these, the service cannot function properly.
- Functional Cookies: Remember your language preferences, game settings, and account customizations.
- Analytical Cookies: Used to understand website usage patterns, which helps us improve our services.
- Marketing Cookies: Used to show relevant promotions and offers based on your preferences.
4.2 Cookie Controls
You can control or delete cookies at any time through your browser settings. However, disabling essential cookies may prevent you from using some features of the platform. For help with cookie controls, please contact our 24/7 live chat support.
Sharing Information with Third Parties
cve999 does not sell your personal information to third parties. However, in certain specific circumstances we may share information with trusted partners:
5.1 Service Providers
To operate our services, we work with the following types of third-party service providers:
- Payment processing providers (bKash, Nagad, Rocket, Upay, banking partners)
- Identity verification service providers
- Game software providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Microgaming, NetEnt, Ezugi, and others)
- Data security and fraud prevention services
- Technology and cloud infrastructure services
All these partners operate under our instructions and are contractually bound to keep your information secure.
5.2 Legal Requirements
In the following circumstances, cve999 may be required to disclose information to authorities or regulatory bodies:
- In response to a valid court order or legal notice
- To assist in investigations of money laundering or financial crimes
- In response to a lawful request from national security or law enforcement agencies
- To protect the rights or assets of other users
5.3 Company Restructuring
If cve999 undergoes any merger, acquisition, or restructuring, user information may be transferred. In such cases, we will notify users in advance and the same standard of privacy protection will be maintained.
Data Security Measures
To keep your personal information secure, cve999 has adopted industry-standard technical and organizational security measures:
6.1 Technical Security
- SSL Encryption: All data transmissions are secured by SSL/TLS encryption, which prevents third-party access.
- Data Encryption: Sensitive stored information (passwords, financial data) is kept in encrypted form.
- Firewall and Security Layers: Multi-layered firewalls and intrusion detection systems are active.
- Two-Factor Authentication: Two-factor authentication (2FA) is available for login and large transactions.
- Regular Security Audits: Our systems are regularly tested by independent security experts.
6.2 Organizational Security
- Only authorized staff have access to user information
- All staff receive regular training on data protection
- All logs of data access are stored and monitored
- A rapid response plan is in place in the event of a data breach
6.3 Steps in Case of a Security Breach
If a data breach occurs, cve999 will promptly notify the affected users and take the necessary steps to mitigate the damage. We are committed to always being transparent with our users.
User Rights
Every user of cve999 has the following rights regarding their personal information:
7.1 Right to Access and Review Information
You may ask us at any time what information we hold about you. Upon request via live chat or email, we will provide you with a copy of your information.
7.2 Right to Correct Information
If any information stored in your account is incorrect or incomplete, you may request that it be corrected. This can be done through your profile settings or by contacting our support team.
7.3 Right to Delete Information
In certain circumstances, you may request that your personal information be deleted. However, information required for legal obligations or the resolution of ongoing disputes may not be possible to delete.
7.4 Right to Object to Processing
You may object at any time to the use of your information for marketing purposes. We will act on this request promptly.
7.5 How to Exercise Your Rights
To exercise any of the rights above, please contact our support team. We will process your request within 30 working days.
Data Retention Period
cve999 retains your information only for as long as necessary. The retention period depends on the type of information:
- Account Information: For the entire duration the account is active, and up to a maximum of 5 years after the account is closed, as required by law.
- Financial Transaction Records: A minimum of 5 years, as required by legal obligations.
- KYC Documents: Up to a maximum of 5 years after the account is closed.
- Gaming & Betting History: For the duration the account is active and a minimum of 2 years after it is closed.
- Technical Logs: Up to a maximum of 1 year, in the interest of security.
- Marketing Preferences: Until you withdraw your consent.
After the designated period has ended, your information will be securely deleted or anonymised.
Protection of Minors
cve999 provides services only to adults aged 21 or older. We do not intentionally collect personal information from anyone under the age of 21.
Age verification is mandatory during the registration process. If we become aware that a minor has registered on our platform, that account will be closed immediately and the associated information will be deleted.
If you believe a minor is using our services, please notify our support team immediately. For more information on responsible gaming, please visit our Responsible Gaming page.
Changes to the Privacy Policy
cve999 may update this privacy policy from time to time. Changes may occur in the following circumstances:
- Due to legal or regulatory changes
- When new services or technologies are introduced
- Based on user feedback and suggestions
- To improve security practices
For significant changes, we will notify you by email or via a notice on the platform. Continued use of the service after any changes will be taken to mean that you have accepted the updated policy. We therefore recommend visiting this page regularly.
If you object to any changes to the policy, you may request that your account be closed. In that case, our support team will provide you with the necessary assistance.
Contact Us
If you have any questions, requests, or complaints about this privacy policy, do not hesitate to get in touch with us. Our dedicated support team is always ready to assist you.
Email: [email protected]
24/7 Live Chat — available directly on the website
Website: https://cve999.cam
We are committed to responding promptly to all privacy-related requests. Protecting your information is our priority.